We usually deliver within 30 days after receiving the order.
For those products with sufficient inventory, delivery usually can be made within one week.
The stock quantity is changing every day, please kindly confirm with our sales.
2. Packaging:
We provide basic packaging services, such as bubble wrap and shipping boxes. If the customer needs special packaging, we can also provide that.
3. Shipping method:
Usually DHL, FedEx, UPS, and other couriers. If the customer has a specific shipping method requirement, we can also negotiate that.
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Frequently Asked Questions
Q1: What is the Minimum Order Quantity (MOQ)?
For available products, the MOQ is 1 piece. For custom designs (new molds or branded), the MOQ depends on the specific product.
Q2: Do you offer OEM and ODM services?
Yes, we provide comprehensive OEM and ODM services.
Q3: What are your payment methods and terms?
We accept payment by PayPal, Western Union, T/T, L/C, and other methods. For the first cooperation, 100% payment by T/T. For further cooperation, we accept 50% T/T as deposit and 50% before shipment.
Q4: Can we request samples?
Yes, we offer samples. However, the samples and shipping costs are paid by the buyers. This sample cost will be fully refunded when the official order is confirmed.
Q5: How is the quality guarantee and after-sales service?
We guarantee the quality of all our products. If there is any quality problem during the warranty period, we will replace, repair, or refund according to the product's condition. We also provide after-sales service, including product installation, use explanation, and troubleshooting.
Q6: Do you assist with customs and duties?
Yes, we can assist customers with customs clearance and duty payment procedures. Please reach out to us if you need help.
