Service Policy
High quality products are supplied at favorable prices. We are fully committed to addressing inquiries and providing all required details promptly.
We operate strictly on the core management principle of "quality first, service first, continuous improvement and innovation to meet customer requirements." Our target remains "zero defect, zero complaints" alongside comprehensive after-sales support.
Frequently Asked Questions
1. What is the warranty period for this product?
This product comes with a standard 12-month warranty from the date of purchase.
2. Which payment methods are accepted for transactions?
We accept Cash, PayPal, T/T (Telegraphic Transfer), and L/C (Letter of Credit) for both sample and bulk orders.
3. What shipping options are available for sample and bulk orders?
Sample orders can be shipped via international express (such as DHL, Fedex, TNT, UPS, EMS), Epack, postal small parcels, or your own shipping forwarder. Bulk orders are shipped via airfreight, ocean freight, or rail transportation where applicable.
4. Can this product be customized, and is it waterproof?
Yes, customization is supported to meet your project specifications. The product features an IP54 rating, making it suitable for both indoor and outdoor applications including landscaping, festivals, and commercial displays.
5. Do you accept OEM and ODM orders?
Yes, both OEM and ODM orders are welcome. We also support external customer inspections at our production facilities during the fulfillment phase.
6. How long does it take to receive a response to inquiries?
All queries submitted through our website are prioritized and responded to within 0 to 12 hours during normal business working days.
