Q1.
Can I have a sample order for LED lights?
Yes, we welcome sample orders to test and check the product quality. Mixed samples are fully acceptable.
Q2.
What is the lead time for samples and bulk orders?
Samples generally require 1-5 days to prepare. Bulk order production timelines range between 1-2 weeks depending on the order size.
Q3.
Is it possible to print my custom logo on the LED light products?
Yes. Please inform us formally prior to our manufacturing cycle and confirm the design parameters based on our initial samples.
Q4.
What are the available shipping and transportation options?
Small orders are shipped via International Expresses (3-7 days) or logistics parcels (15-20 days). Bulk purchases are shipped via Air Freight (5-7 days airport-to-airport) or Ocean Freight (20-40 days port-to-port). Shipping cost calculations are optimized for largest sizes; please contact us to check the most cost-effective shipping choices.
Q5.
How do you handle faulty or defective products?
During the warranty period, we will send new replacement lights together with your subsequent orders for small quantities. For defective batch items, we will repair and resend them, or coordinate a suitable resolution including a product recall based on the real-world scenario.
Q6.
Why is there a minimum order quantity (MOQ) on certain items?
We maintain structured MOQs to facilitate competitive discount structures, minimize unit procurement costs, and optimize quality assurance protocols. Customized request configurations are also supported upon consultation.
