Q
What is the warranty of your products?
For the majority of our products, the warranty is 5 years. However, we also develop certain products with the aim of achieving a competitive price, where the warranty is 3 years. Moreover, for other economical products, the warranty is 2 years.
Q
What about your payment terms?
Our standard payment term is 30% deposit prepaid by T/T, and the balance should be paid before shipment. But, when our cooperation is getting bigger, we can also adjust percentage of T/T, and support other payment terms, such as L/C, O/A, etc.
Q
Can you support OEM and ODM design?
Yes. OEM and ODM design is no problem for us. We own independent R&D team, and we have rich experience on helping customers to find perfect solutions. We can also assist customers in designing their product packages.
Q
What is lead time for the order?
For samples, it normally takes 5-7 days, while mass order would need 20-40 days according to the quantity. For customized products, it roughly needs about 90 days, including opening the molds.
Q
What about your product quality? Do you have quality control?
We pay great attention to product quality. There is 4 quality inspection procedures in our company, including IQC, IPQC, OQC, FQC. In addition, we have spent a lot on purchasing profession quality inspection equipment to control and improve our product quality.
Q
How long do you do aging testing for products?
For the products which have been highly mature and undergone verification in the market, normally we do 100% aging testing for 4-6 hours at least. For the newly launched products, we will do aging testing for 24 hours to ensure the quality.
