Q1: Are you a factory or a trading company?
We are a lighting factory with 20 years of manufacturing experience.
Q2: What materials do you use to ensure product quality?
We use high-quality materials and technologies, including premium lampshades, crystals, metal, and electroplating processes.
Q3: What is your quality testing process?
100% of the products are thoroughly tested and kept lit to verify reliability. Testing starts from raw materials to semi-assembly and continues until the finished stage. Every product must pass all QC procedures before shipping.
Q4: What shipping methods are available?
We offer multiple shipping options:
- By Express: DHL, UPS, TNT, FEDEX, EMS, etc. Delivery takes about 5-10 days.
- Air Freight: Suitable and more economical for orders weighing over 100 kgs.
- Sea Freight: Rates will be updated based on your designated seaport.
Q5: Can I use my own shipping agent?
Yes, please provide us with the contact details of your shipping agent, and we will coordinate and arrange the delivery to them.
Q6: Is it possible to print my custom logo on the shipping carton?
Yes. Please inform us formally before production begins and confirm the design based on our product sample.
