Important Note: Please be aware that plugs and controllers are not waterproof. For outdoor applications, please ensure proper weatherproofing and water protection measures are actively in place.
Frequently Asked Questions
Q1 What is your price advantage?
We are a direct manufacturer. By reducing intermediate links and agent markups, we ensure our pricing remains highly competitive.
Q2 How long is the warranty period of product quality?
The product is covered by a one-year warranty. We consistently prioritize quality first, backed by reasonable pricing structures.
Q3 What wire types do you have available?
We typically offer two main wire options: Rubber (3.2CE full copper rubber wire) and PVC (2.35 CE full copper PVC wire for specific project demands). Please consult our sales team for detail configurations.
Q4 Will all the light configurations twinkle?
No, we offer two distinct modes depending on your needs: an 8-function controller mode (for active twinkle effects) and a steady lighting mode (no controller required). Note that indoor and outdoor controllers are constructed differently.
Q5 What kind of OEM customization do you provide?
We provide comprehensive OEM services including custom design, tailor-made packaging, specific product lengths, custom ornament shapes, and open mould development upon request.
Q6 Are the control units and connections safe for outdoor use?
While the light tube is rated IP55, the plugs and controllers are not waterproof. For any outdoor architectural or landscape installation, please ensure they are properly shielded from water ingress.
